Continue your healthcare journey with confidence. Whether you are preparing for an appointment, reviewing trusted health information or accessing your secure CHNSS Client Portal, everything you need is here.
CHNSS is led by Registered Nurse Chrystelle Amouzou. Her independent nursing advice, practical healthcare navigation and person-centred support are designed to help you understand the next step alongside your existing care team.
If your circumstances have changed or you are unsure what your next step should be, contact CHNSS before booking.
Online bookings and secure client access are managed through the CHNSS MasterCare Plus booking environment. You will be asked to create or sign in to your secure client account to book and manage your appointments.
Continue through your secure account to book or manage appointments and access any practice functions CHNSS has made available for your care.
Open CHNSS Client PortalEvery person's healthcare journey is different. These five steps explain how CHNSS works alongside you—from your first conversation through to ongoing nursing, navigation and review. Your journey may vary depending on your individual needs.
Begin with an independent consultation to understand your health concerns, goals and the support you are looking for. Together we identify practical next steps.
Book an Initial ConsultationWhere appropriate, CHNSS completes a nursing assessment to understand your health, current supports, risks and priorities before recommendations are made.
Working collaboratively with you and, where appropriate, your existing healthcare providers, CHNSS develops practical recommendations and a personalised plan.
Depending on your needs, CHNSS may provide clinical nursing services, healthcare navigation, care coordination or ongoing independent nursing support.
Healthcare needs change over time. CHNSS reviews your progress and helps adjust your care when appropriate.
Open My CHNSS Client PortalThe most recently reviewed CHNSS Health Insights are selected here automatically as the library grows, so you can begin with a clear, relevant next read.
A plain-English guide to the confirmed 2026 NDIS reforms: the changes that start on 27 August, the later staged changes, and practical steps for participants, families and providers.
Read Health Insight 9 minute readSupport coordination and clinical care coordination can complement each other, but they have different roles. This guide explains participant choice, consent-based communication, funding boundaries, current safeguards, and the staged nature of future NDIS support-coordination reform.
Read Health Insight 9 minute readRespite care gives carers a break while ensuring their loved one receives safe, quality care. This guide explains the types of respite available, how to access current CHSP and Support at Home pathways, and why regular breaks are essential for sustainable caring.
Read Health Insight 11 minute readCurrent NDIS plan changes may involve a plan variation or plan reassessment. This guide explains the confirmed 27 August 2026 reassessment changes, what evidence may help, review rights, and how to prepare in plain English.
Read Health InsightWhen major Australian aged care, disability or healthcare changes occur, CHNSS provides practical plain-English explanations to help clients understand what those changes may mean.
Latest explanationEvents & Health Awareness brings together confirmed CHNSS learning opportunities, selected awareness campaigns, community education and practical health-promotion information.
Explore Events & Health AwarenessChoose the option that is most useful today. These pathways sit alongside your existing CHNSS support without adding another system to manage.
Contact CHNSS to discuss what has changed, what you need and a practical next step.
Contact CHNSSRead practical CHNSS information about Australian health, aged care and disability systems at your own pace.
Explore Health InsightsFind future CHNSS learning opportunities, timely Australian awareness activities and practical Health Tips.
Explore Events & Health AwarenessNeed help deciding your next step? Use these options for general communication with CHNSS. Please do not use WhatsApp for emergencies or sensitive clinical information.
These future CHNSS Client Hub tools are not active yet. They are shown only to make the direction of the client experience clear without creating another system for you to manage.
Coming in a future CHNSS update
Coming in a future CHNSS update
Coming in a future CHNSS update
Coming in a future CHNSS update
Urgent help: CHNSS is not an emergency service. If you need urgent medical help, call 000 or attend the nearest Emergency Department.
Call 000