Independent Registered Nurse
CHNSS is led by an experienced Registered Nurse who provides independent nursing guidance focused on the person and family.
Community Health & Navigation Support Services
Guiding you through the healthcare system with clarity, confidence and continuity.
CHNSS is an independent nurse consultancy. We help individuals and families make sense of complex health, aged care and disability systems — and walk alongside you, every step of the way.
Independent & client-focused20+ years clinical nursingAdvocacy you can trustCompassionate, ongoing support
Independent nursing expertise
A calmer way forward
Healthcare shouldn't feel overwhelming.
At CHNSS, we simplify complex healthcare, aged care and disability systems through independent nursing expertise, compassionate guidance and personalised care coordination. We help individuals and families understand their options, make informed decisions and move forward with confidence.
- Independent Nurse Consultant
- Healthcare Navigation
- Care Coordination
- Advocacy
- Aged Care
- Disability
- Chronic Disease Support
Experience the CHNSS Difference
When healthcare becomes complicated, you do not have to navigate it alone.
CHNSS helps individuals and families understand what happens next after hospital, with ageing, disability or chronic health needs. An experienced Registered Nurse listens, explains your options and coordinates the right support alongside your existing care team.
3 minutes · Captioned · Sound on
Start with a complimentary conversation.
Why CHNSS exists
The health system is hard to navigate when you're well. When you're unwell, caring for someone, or facing something new, it can feel overwhelming.
CHNSS exists to make that journey calmer. As an independent nurse consultant, Chrystelle brings clinical experience, honest guidance and steady advocacy — so you understand your options, coordinate the right support, and move forward with confidence.
Who we support
Real people. Complex journeys. Personalised support.
We support individuals and families facing complex, chronic or changing health needs — especially when navigating the system feels overwhelming or unclear.
- 01
Individuals living with complex or chronic health conditions
Support to manage ongoing health needs with clarity and confidence.
- 02
Families navigating the healthcare system
Helping families understand options, access services and make informed decisions.
- 03
NDIS participants with health-related needs
Nurse-led guidance to coordinate supports and connect with the right services.
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Older adults requiring coordinated care
Comprehensive support to maintain independence, safety and quality of life.
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Anyone needing advocacy within health and social care
Advocacy and support to ensure your voice is heard and your needs are met.
Not sure if this is you?
If your situation feels uncertain, that's exactly the right time to talk. We're happy to have a confidential, no-pressure conversation.
Start a conversationHow we help
Independent, nurse-led guidance — shaped around you.
Four areas of focus, one consistent promise: clarity, coordination and care.
01
Older Adults & Complex Health
Supporting older adults and their families to navigate hospital care, chronic and complex conditions, specialist appointments and aged care services with confidence and dignity.
Learn more02
Disability & NDIS Navigation
Helping participants and families understand services, coordinate supports and navigate the NDIS with clear, independent nursing guidance — so plans translate into real, everyday support.
Learn more03
Hospital Discharge & Care Coordination
Making the move from hospital to home smoother through care coordination, service connections and personalised support planning — so the days after discharge feel safe and supported, not uncertain.
Learn more04
Families Navigating Healthcare
Providing guidance through complex healthcare systems so individuals and families feel informed, supported and confident at every step — especially when caring for someone you love.
Learn more
Meet your nurse consultant
"My goal is simple — to make complex healthcare journeys feel less overwhelming."
I'm Chrystelle, an Independent Nurse Consultant and founder of CHNSS. With over 20 years of clinical nursing experience, I support individuals and families to navigate complex health and disability journeys with clarity, confidence and care.
Every recommendation I make is independent and honest — focused entirely on what matters most to you.
The CHNSS Promise
Clarity. Confidence. Continuity.
These three principles guide how CHNSS works with individuals, families and providers — helping people understand what is happening, make informed decisions and feel supported as needs change.
Independent, nurse-led support
Why Families Choose CHNSS
Families contact CHNSS for experienced nursing insight, practical healthcare navigation and support that respects their priorities, choices and existing care relationships.
Person-centred support
Conversations, recommendations and next steps are shaped around each person’s circumstances, priorities and choices.
Healthcare navigation expertise
We help people understand complex health, aged care, disability and community support pathways.
Clinical nursing knowledge
Clinical understanding helps CHNSS identify risks, ask the right questions and support practical care planning.
Multicultural health experience
CHNSS provides culturally respectful support for people and families from diverse backgrounds.
Collaborative care
CHNSS works alongside clients, families, GPs, specialists, hospitals, aged care providers, disability providers and community services where appropriate.
When should you contact CHNSS?
Start before the next step feels urgent.
You do not need a diagnosis, referral or finished plan to begin. These are common moments when independent nurse-led guidance can make the way forward clearer.
Leaving hospital?
CHNSS can help you understand discharge instructions, follow-up needs, medications and support options after leaving hospital.
Explore discharge supportCaring for a loved one?
We can support families to understand changing care needs, prepare questions and identify practical next steps.
Explore family supportUnsure where to start?
If health, aged care or disability systems feel confusing, CHNSS can help you make sense of your options.
Use CHNSS ConnectManaging complex health needs?
CHNSS can provide independent nursing review, clinical support, education and care coordination.
Explore clinical nursingMy Aged Care, Support at Home or NDIS?
We can help you prepare for assessments, understand service pathways and communicate with providers.
Explore service pathwaysAre you a provider needing clinical input?
CHNSS can assist with professional consultation, clinical review, documentation support, education and care coordination.
Open the Provider HubHelpful Health Insights
A helpful place to begin.
Three practical guides for situations families commonly face — written in plain English and grounded in Australian healthcare.
Hospital Discharge
What to Expect When Leaving Hospital: A Complete Guide for Patients and Families
Leaving hospital can feel overwhelming. This guide explains what happens during discharge planning, what to ask, how to prepare your home, and how to follow the individual safety advice in your discharge plan.
Read more
Aged Care
How to Prepare for a My Aged Care Assessment
A My Aged Care assessment helps determine the government-funded aged-care pathway that fits your needs. This guide explains what to expect, what to bring, how to present your needs clearly, and how current CHSP and Support at Home arrangements fit together.
Read more
NDIS & Disability
Understanding the NDIS for People with Complex Health Needs
For people managing disability and complex health needs, understanding the boundary between the NDIS and mainstream health system can be confusing. This guide explains disability-related health supports, evidence and current planning pathways in plain English.
Read moreFrequently Asked Questions
Clear answers before you take the next step.
A few of the questions people commonly ask before contacting an independent nurse consultant.
How we work together
A clear path — from first conversation to ongoing support.
You're informed before you're ever invited to commit. Every step is gentle, considered and entirely focused on you.
01
Reach out
Get in touch for a confidential, no-pressure conversation. Tell us as much or as little as you'd like — we'll listen first.
02
Your complimentary consultation
In a 60-minute session, we explore your situation together and begin to make sense of the options in front of you.
03
A clear plan
You receive independent, personalised guidance and a plan you understand — written in plain language, focused on you.
04
Coordinated, ongoing support
We connect the right services and walk alongside you as things change, so you never have to navigate alone.
From CHNSS
View All UpdatesWhat’s New
Recent CHNSS updates and selected public information, kept clear and practical.
One clear starting point for CHNSS clients
CHNSS Connect brings the existing client portal pathway, appointments, help and resources together. Available secure practice functions depend on what has been enabled for your account; use the existing hub for guidance.
CHNSS notice published:
Support at Home: check your personal care contributions
From 1 October 2026, approved personal care under Support at Home has no out-of-pocket contribution when available program funds cover it. Other service contributions may still apply, so check your statements and care budget with your provider.
Linked Health Insight published:
Updated:
Source: My Aged Care — personal care contribution changes
About this healthcare update
CHNSS provides general information to help people understand Australian healthcare, aged-care and disability pathways. Information may change and does not replace advice from the relevant government agency, treating clinician, legal adviser or financial adviser.
Reviewed: preparing for the transition home from hospital
The existing CHNSS hospital-discharge guide was reviewed on 29 October 2026. It offers practical questions about medicines, follow-up care and support arrangements while keeping your treating team’s individual instructions central.
Health Insight first published:
Reviewed:
You're welcome here
Begin where you are. We'll help you find the way.
A complimentary 60-minute consultation is a calm, no-obligation conversation about your situation — and a clear sense of the next step. No referral needed.