Professional & Provider Hub
CHNSS is an independent, RN-led, person-centred service working alongside existing healthcare and community teams. This hub brings together referral information, current service scope and practical next steps for professionals.
Referral information for a considered next step.
This hub is for GPs, specialists, hospital and discharge teams, nurses, social workers, allied health professionals, care coordinators, community organisations and disability or community service providers.
Independent
RN-led guidance and nursing support within current CHNSS scope.
Person-centred
Client choice, consent and individual context guide the next step.
Collaborative
Working alongside existing treating teams.
Boundaried
Clear scope, privacy, consent and referral pathways.
A useful referral begins with the relevant clinical and social context.
CHNSS considers referrals within its current scope and Queensland service area. The referral pathway helps clarify whether CHNSS is appropriate and what next step may be most useful.
Appropriate referrals
People and families who may benefit from independent nursing guidance, community nursing support, healthcare navigation or coordinated next steps.
Who may refer
GPs, specialists, hospital clinicians, nurses, social workers, allied health professionals, care coordinators, community organisations, providers, families and individuals.
Helpful information
Client contact details, reason for referral, relevant context, current supports and the client’s preferred contact approach. Share only information relevant to the referral.
Choice and consent
Discuss the referral with the client where appropriate and support their choice about whether CHNSS contacts them. CHNSS will confirm consent and suitability directly.
Nursing support within the existing CHNSS scope.
CHNSS provides independent nursing support and guidance according to the person’s needs, circumstances and agreed pathway. The Clinical Nursing Services page outlines current service information in more detail.
Clinical Nursing Services- Wound assessment and management
- Medication management and education
- Continence and catheter support
- Diabetes and chronic disease support
- Falls, frailty and functional change
- Dementia and cognitive support
- Hospital discharge support
- Palliative and supportive nursing care
Helping people make sense of the path between services, decisions and home.
CHNSS helps people and families understand options and coordinate appropriate next steps. It does not replace the treating team, hospital, GP, specialist, provider or funded support system.
- Hospital-to-community transitions
- GP, specialist and service coordination
- My Aged Care and Support at Home navigation
- NDIS health-system navigation where appropriate
- Appointments, advocacy and care planning
- Family support through complex healthcare systems
Independent RN-led input for organisations and care teams.
Professional services are discussed through the existing consultation pathway and scoped to the organisation’s needs. They do not create a provider account or replace an organisation’s own clinical responsibilities.
- Independent nursing consultancy
- Clinical case review
- Clinical governance support
- Documentation review
- Audit-readiness support
- Staff education and development
- Quality improvement
- Multicultural health consultancy
- Community education and information sessions
A transparent path from referral to appropriate next step.
Refer
Use the existing CHNSS referral pathway with the information needed to understand the request.
CHNSS reviews
The referral is considered against CHNSS scope, service area and the information available.
Client contact & consent
CHNSS contacts the person or their representative as appropriate to confirm choice and consent.
Assessment or pathway
The suitable CHNSS service pathway is discussed, or alternative next steps are identified where appropriate.
Communication where authorised
CHNSS communicates with the referrer only where the client has authorised this and it is appropriate.
What professionals can expect from CHNSS.
- RN-led clinical oversight and independent service model
- Person-centred, culturally responsive practice
- Collaboration with existing treating teams and providers
- Client choice, consent, privacy and confidentiality
- Professional communication with referrers where authorised
- Clear boundaries of service and appropriate escalation
Service access & boundaries
Queensland-based, with appropriate pathways discussed individually.
CHNSS currently serves people and organisations across Queensland, Australia. Service availability, funding or payment pathways and any remote consultation options are discussed through the relevant existing CHNSS and secure practice pathways.
CHNSS is not an emergency service. In an emergency, call 000 or attend the nearest Emergency Department.
Useful Australian health and system resources
For current national and Queensland health, disability and aged-care information, these official resources provide a useful starting point.
Australian Government Department of Health, Disability and Ageing
National health, disability and aged-care policy, programs and updates.
Official external websiteQueensland Health
Queensland health-system information, services and professional resources.
Official external websiteMy Aged Care
Australian Government information on aged-care access, assessment and services.
Official external websiteNational Disability Insurance Scheme
NDIS participant, provider, eligibility and operational information.
Official external websiteHealthdirect Australia
Government-funded, approved health information and advice.
Official external websiteNursing and Midwifery Board of Australia
Nursing standards, guidance and professional practice information.
Official external websiteRefer to CHNSS or discuss an appropriate professional pathway.
Use the existing referral pathway for a client referral, or send a professional enquiry about current scope, collaboration or provider clinical consultancy.